An unboxing video is mandatory to request any return or refund for physical books. Requests submitted without a clear, continuous, and unedited unboxing video showing the package being opened from its sealed condition will not be processed, regardless of the reason for the claim.
1. Physical Books
Eligibility
Returns and refunds apply only to defective physical books purchased directly from shop.eiriindia.org. A physical book is considered eligible only in the following cases:
- The book arrives with qualifying transit damage as described below.
- The wrong book was delivered.
No other reason qualifies for a return or refund. We do not accept returns for change of mind, incorrect selection, dissatisfaction, or any reason other than those stated above.
Return Window
All claims must be submitted within 48 hours (2 days) of the delivery date, together with the mandatory unboxing video. Requests received after this period will not be accepted.
What Qualifies as Damage
Only the following types of defects are eligible, and they must be clearly visible in the unboxing video and/or supporting photographs:
- Severe spine damage causing pages to detach or making the book unusable.
- Significant transit damage that materially affects the usability of the book.
The following are not considered defects and are not eligible for return or refund:
- Minor corner bends
- Minor dents
- Cover scratches
- Minor cosmetic imperfections
- Normal wear and tear
- Packaging damage that does not affect the book itself
Claims that do not meet these eligibility requirements, or that do not include the required unboxing video, will be declined.
Refund Terms (If a Claim Is Approved)
- Approved returns must be shipped back by the customer at the customer's expense.
- Original shipping charges are non-refundable.
- If a discount, coupon, or promotional code was applied at the time of purchase, the refund will be based on the actual amount paid, not the original list price.
- Returned books must be in their original condition and suitable for inspection.
- Once the returned book has been received and inspected, approved refunds will be processed within 5 business days to the original payment method.
- Claims are reviewed against the eligibility requirements described in this policy. Claims that do not satisfy these requirements may be declined.
2. Project Reports & E-Books
Project Reports and E-Books are digital products and are strictly non-returnable and non-refundable.
Due to the nature of digital products and immediate access upon purchase, we do not offer returns or refunds under any circumstances, including but not limited to:
- Change of mind
- Incorrect selection
- Accidental purchase
- Duplicate purchase
- Dissatisfaction with the content
- Technical issues related to the customer's device, software, or internet connection
If you experience difficulty accessing your purchased digital product, please contact us and we will assist in resolving the access issue where possible.
3. General Conditions
- Claims for physical books must be submitted within 48 hours (2 days) of delivery.
- A clear, continuous, and unedited unboxing video showing the package being opened from its sealed condition is mandatory for every physical book claim.
- Clear photographs and complete order details must accompany every claim.
- Claims will not be accepted for:
- Requests submitted after the 48-hour claim period.
- Requests without the required unboxing video.
- Minor cosmetic defects or normal wear and tear.
- Packaging damage that does not affect the product.
- Reasons other than qualifying defects or incorrect items delivered.
- All approved refunds are issued to the original payment method only.
Contact Us
If you have any questions regarding your purchase or wish to submit an eligible claim, please contact us at [email protected].
